Last Updated 8 June 2020
Description of Users and Acceptance of Terms
The Information We Collect/or Receive; the Purpose of Collection and Use
In the course of operating the Website and/or interacting with you, we will collect (and/or receive) the following types of information.
- Contact Information.
If you contacted us via phone, email, my contact form, WhatsApp or social media, we received information from you. We process this information in order to be able to reply to your message. When you contacted us via social media, it will most likely be via the private account of Marie-Louise Anthonissen, in this case it is private use. In all other cases we process the information for a maximum of 5 years, to see for example how long it has been since we had contact, what the content was and how you responded at that time. It is in our legitimate interest to know this in order for me to help you better.
- Order Information.
When you place an Order, you must provide me with certain information about the products and services you are seeking to purchase. Such information is collectively called the “Order Information.” The Order Information is used to fulfill your Order.
- Billing Information.
When you wish to purchase a product or service, you will be required to provide certain information in addition to the Personal Information and Order Information noted above. Such information may include a debit card number, credit card number, expiration date, billing address, activation codes, and similar information. Such information is collectively called the “Billing Information.” Billing Information is collected and processed by our third-party payment processor operating as our agent (see, Onward Transfers to Third Parties). We do not directly obtain or process any Billing Information. We archive billing information for 8 years as obliged by Dutch law.
- Other Information.
In addition to the information noted above, we may collect additional information (collectively, the “Other Information”). Such Other Information may include:
- From You. Additional information about yourself that you voluntarily provide to us (e.g., via a survey), such as household income range, gender, product and service preferences, and other information that does not identify you personally.
Below is a list of analytics providers that we use; however, such list may be subject to change based on how we wish to understand the user experience and we will endeavor to update it diligently. You may use the accompanying links to learn more about such providers and, if available, how to opt-out from their analytics collection.
For Google Analytics, please visit: https://www.google.com/analytics
For Vimeo, please visit: https://vimeo.com/privacy
For ActiveCampaign, please visit: https://activecampaign.com/
Sharing with Third Parties
Like many businesses, we contract with other companies to perform certain business-related services. We may disclose your information, including personal information in some cases, to certain types of third-party companies, but only to the extent needed to enable them to provide such services, including, without limitation, technical assistance, order fulfillment, customer service, payment processing, survey collection and business operations. These other companies will have access to your information, including personal information in some cases, only as necessary to perform their functions and to the extent permitted by law.
Disclosures to Public Authorities
In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may also disclose personal information to other third parties when compelled to do so by government authorities or required by law or regulation including, but not limited to, in response to court orders and subpoenas.
Opt-Out for Direct Marketing
You may opt out at any time from the use of your personal information for direct marketing purposes by e-mailing the instructions to this email address: firstname.lastname@example.org. Please allow us a reasonable time to process your request.
Accessing and Modifying Personal Information and Communication Preferences
In addition, you may manage your receipt of marketing and non-transactional communications by clicking on the “unsubscribe” link located on the bottom of any Bureau Flo marketing email. Customers cannot opt out of receiving transactional e-mails related to their account or their Orders. We will use commercially reasonable efforts to process such requests in a timely manner. You should be aware, however, that it is not always possible to completely remove or modify information in our subscription databases.
How We Protect the Information
We take commercially reasonable steps to protect the Information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction, taking into account the risks involved in processing and the nature of such data, and in compliance with applicable laws and regulations. Please understand, however, that no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that the Information that you supply will not be intercepted while being transmitted to and from us over the Internet. In particular, e-mail sent to or from the Websites may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail.
Retention of Personal Information
We will retain the any information you choose to provide to us until the earlier of: (a) you asking us to delete the information, (b) our decision to cease using our existing data providers, or (c) the Company decides that the value in retaining the data is outweighed by the costs of retaining it.
You have the right to request access to your data that the Company stores and the rights to either rectify or erase your personal data.
You have the right to seek restrictions on the processing of your data.
You have the right to object to the processing of your data and the right to the portability of your data.
To the extent that you provided consent to the Company’s processing of your personal data, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based upon consent that occurred prior to your withdrawal of consent.
You have the right to lodge a complaint with a supervisory authority that has jurisdiction over issues related to the General Data Protection Regulation.
2594 AV Den Haag
2509 AJ DEN HAAG
Tel.: 0900 – 2001 201
We require only the information that is reasonably required to enter into a contract with you. We will not require you to provide consent for any unnecessary processing as a condition of entering into a contract with us.
Bureau Flo is not liable for any direct or indirect damage that may arise from the use of the information provided herein. No rights or claims can be made in any way from the content of this website.
Bureau Flo cannot guarantee that the information on this website is error-free, complete and / or current. Therefore, you cannot derive any rights from the information on this website. Neither are Bureau Flo liable for damage resulting from inaccuracies and / or dated information.
Dutch copyright applies to all images and texts used on this site. If you want to use something, always ask permission.
If you come across information, data and / or programs whose copyright is unexpectedly yours, please report this via info@Bureauflo.com
If you come across information that you think is not good, complete or current, you can contact info@Bureauflo.com. Bureau Flo always appreciates feedback. By your contribution this site can be improved
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